tu999 Privacy Policy — Your Information Is Protected

1

Introduction & Applicability

tu999 ("we", "us", or "platform") is an online gaming and betting service operated for users in Bangladesh. This Privacy Policy ("Policy") provides a detailed description of how your personal information — that is, the information of tu999's registered or prospective users ("you" or "member") — is collected, stored, used, and disclosed.

This Policy applies to tu999's website, mobile interface, and all associated services. By using our platform, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, we request that you refrain from using the service and contact our support team.

If this Policy changes, we will post a notice on the platform. For significant changes, you will also be notified by email. The latest version will always be available on this page.

2

What Information We Collect

tu999 collects only the information necessary to provide its services. We do not collect unnecessary or excessive personal information.

2.1 Information Collected During Membership Registration

Full name and username
Date of birth (for age verification — only those aged 21 or above may register)
Email address
Mobile number
Preferred currency (BDT / Taka)
Password (stored in encrypted form)

2.2 Payment & Transaction Information

To process deposits and withdrawals, we collect certain payment method information. tu999 handles transactions through bKash, Nagad, Rocket, and Upay. In those cases, your mobile wallet number and transaction reference are stored. We never collect your full account PIN or password.

2.3 Technical & Usage Information

IP address and device type
Browser and operating system information
Session duration and login history
Gaming activity logs (games played, bet amounts, results)
Information obtained through cookies and tracking technologies

2.4 Identity Verification (KYC) Information

For large withdrawals or security-related requirements, we may request a copy of a government-issued ID for identity verification. This information is used solely for the KYC process and is not shared with third parties.

3

Purpose of Information Use

tu999 uses the collected information for the following specific purposes:

Account management: To handle registration, verify logins, and ensure account security.
Payment processing: To complete deposit and withdrawal transactions and maintain transaction history.
Service improvement: To improve the gaming experience, platform performance, and overall service quality.
Customer support: To resolve issues and provide 24/7 support services.
Fraud prevention: To detect suspicious activity and protect accounts from unauthorized access.
Responsible gaming: To monitor members' gaming behavior and provide assistance when needed.
Legal compliance: To comply with applicable laws and regulations.

We do not sell your personal information to advertising networks or use it for third-party marketing purposes.

4

Cookies & Tracking Technologies

tu999 uses cookies to improve your experience on the website. Cookies are small data files stored on your device.

4.1 Types of Cookies

Essential cookies: Required for the site's basic functionality — login sessions, security tokens. These cannot be disabled.
Functional cookies: Used to remember your preferences and settings.
Analytics cookies: Collect information about site usage to help improve the service.

4.2 Cookie Management

You can control or delete cookies from your browser settings. However, please note that disabling essential cookies may cause some platform features to not work properly.

5

Information Sharing & Disclosure

tu999 never sells your personal information to third parties. Some information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Providers of payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and cybersecurity services may access limited information to carry out their functions. These partners are bound by data confidentiality agreements and may use the information only for the specified purposes.

5.2 Legal Obligations

Information may be disclosed when required by a court order, government directive, or legal process. In such cases, we will comply with applicable law and make every effort to notify you as much as possible.

5.3 Fraud & Security

If fraud, money laundering, or any other illegal activity is detected, relevant information may be shared with the appropriate authorities.

tu999 never discloses your full payment credentials, password, or sensitive identity information for advertising or marketing purposes.

6

Data Security Measures

tu999 has implemented industry-standard technical and organizational measures to protect your information:

SSL encryption: All data transfers are encrypted using SSL/TLS technology.
Password hashing: Passwords are never stored directly; strong hashing algorithms are used.
Two-factor authentication: An additional verification layer is provided when logging into your account.
Server security: Databases and servers are protected with firewalls and security patches.
Regular security audits: Regular audits are conducted to identify platform vulnerabilities.
Staff training: Our team members receive regular training on data privacy.

However, complete security on the internet cannot be guaranteed. If you notice any suspicious activity, please notify our support team immediately.

7

Data Retention Period

tu999 retains your information for as long as necessary. The general policy is as follows:

Active account data: For as long as the account remains active.
Closed account data: For a period determined by legal and regulatory requirements.
Transaction records: Financial transaction history may be retained for an extended period.
Logs and activity data: For a limited period for security and analytics purposes.

After the specified period, information is securely deleted or anonymized.

8

Your Data Rights

As a tu999 member, you have several rights over your own information:

8.1 Right to Access Information

You can request from us at any time to find out what information of yours is stored.

8.2 Right to Correct Information

If there is incorrect or incomplete information in your account, you can request a correction. Some information can be updated directly from your profile settings.

8.3 Right to Delete Information

Along with a request to close your account, you may also request the deletion of your personal information. However, some information may be required to be retained for legal reasons.

8.4 Right to Opt Out of Marketing Communications

You may unsubscribe from any promotional emails or messages at any time. This does not apply to account and transaction-related communications.

To exercise any of the above rights, please contact our support team.

9

Protection of Minors

tu999 strictly refrains from providing services to anyone under the age of 21. Our platform is for those aged 21 or above only. Age is verified at registration, and ID may be requested in cases of doubt.

We do not knowingly collect information from any minor. If it becomes known that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

10

Policy Changes & Updates

tu999 reserves the right to change or update this Privacy Policy as needed. In the event of changes:

The updated policy will be published on this page.
Members will be notified by email for significant changes.
Continuing to use the platform after an update constitutes consent to the new policy.

If you have any questions about a change, please contact us before the change takes effect.

Need help?

Privacy Contact

If you have any questions about this Privacy Policy or would like to make a request regarding your information, our support team is always ready to help.

Live Chat: Support is available 24/7 via direct chat.

Email: [email protected]

Our support team will help resolve any privacy-related concerns you have, in both Bengali and English.